Finance
Sock JohnsonRBI Powers Up Complaint System for Banks and NBFCs
Listen up, folks! The Reserve Bank of India is hitting the gas with a brand-new automated complaints management system for banks and NBFCs! If your complaint gets tossed aside, the internal ombudsman is stepping in to save the day. With a 30-day deadline to resolve your issues, the RBI is here to make sure your voice is heard loud and clear!
few days ago | Anupreksha Jain
Quick rundown
1.RBI mandates automated complaint management for banks and NBFCs.
2.Complaints unresolved or rejected must be escalated to the internal ombudsman.
3.Internal ombudsman gets 10-20 days for complaint review.
4.Banks must classify complaints into three categories before escalation.
5.New guidelines aim to enhance customer service and oversight.
